FAQs for Ekantika Designs

1. Received the Wrong Item?
Oops! Mistakes happen, but fear not! We're on it. Drop us a message, and we'll swiftly fix things up, making sure you get exactly what you ordered, hassle-free!

2. Spot a Fault?
We take quality seriously! If you think there's a hiccup with your item, reach out. We'll investigate the issue and make it right, pronto. Don't forget to include some snapshots if you can!

3. Damaged Goods?
Oh no, sorry about that! If your parcel looks like it's been on a wild ride, accept it anyway and buzz us right away. We'll sort it out, stat. Snap and send over any pics of the damage for a smooth resolution.

4. Postage Refunds?
Our bad? No worries, we've got you covered! We'll gladly foot the postage bill for returns caused by our slip-ups—like sending the wrong item or a damaged one. But if it's just a change of heart, the postage adventure is on you!

5. Got a Grumble?
Not feeling the love? We're all ears! Reach out if you're not happy with how we've handled things. We're here to make it right, whether through the online message center or a friendly chat on the line.

Your Rights, Our Promise
Remember, your statutory rights are solid. For the full scoop, check out the UK Government's website or dial up Consumer Direct for some friendly advice.