Delivery

Processing Time
Ready, set, prep! The time it takes to get your order ready for shipping can vary. For the nitty-gritty details, check lead times. Personalised, bespoke, and made-to-order goodies might take up to 14 days to create. Always check the product page for the latest delivery scoop. By placing an order, you’re agreeing to the delivery date provided. If anything changes, we’ll drop you an email.

Delivery
We’ll do our utmost to get your order to you on time, but remember, our shipping estimates are just that—estimates! We can’t guarantee or take responsibility if your order arrives later than expected due to third-party carrier delays.

Heads up: we don’t offer split shipping. All items will be sent together in one fabulous parcel. If you need multiple products shipped separately as they become available, please get in touch with us.

Delayed Items
Items are not considered lost until 10 working days have passed from the expected delivery date. We appreciate your patience and understanding during this time.

International Orders
International orders may come with import duties based on local regulations, which the customer is responsible for.

Got questions about your order? Drop us a line at ekantikadesigns@gmail.com.

Our emails and social media pages are monitored Monday to Friday from 9 am to 5 pm. We’ll aim to respond within 48 hours, excluding weekends.

Damaged Items
All damages must be reported within 48 hours of receiving your order.

Bundle Offers
Promotional codes cannot be used in conjunction with bundle offers.

Ordering as a Gift?
Be sure to include your gift message at checkout when prompted. Your lucky recipient will receive a notification of despatch, which won’t include the price paid. The purchaser will receive the invoice separately through the post.

Prefer to give an online gift card?
We offer online gift codes that act as virtual gift vouchers, perfect for any occasion. Your gift recipient can use these codes for a purchase on our website. They make the perfect gift and are super easy to send.